Refund Policy

Refund Window

ClinExec sells digital educational content and software access.

We want users to have a fair opportunity to determine whether a purchased product is appropriate while also protecting ClinExec's original digital content from substantial use followed by refund requests.

Unless a specific product page states otherwise, a refund may be requested within 7 calendar days after the original purchase.

Substantial Use and Abuse Exceptions

Refund requests may be denied if the account has demonstrated substantial consumption or extraction of the purchased product, including circumstances such as:

• completing a substantial portion of the available question bank
• completing multiple full-length practice examinations
• systematic copying or downloading of content
• account sharing
• violation of the Terms of Service
• repeated refund abuse

Technical Problems

Technical problems should first be reported to ClinExec so we have a reasonable opportunity to correct the issue.

Approved Refunds

Approved refunds will generally be returned through the original payment method.

Products with different refund conditions will display those terms before purchase.

This policy does not limit any non-waivable rights provided by applicable law.

Contact

Refund requests and questions may be submitted to support@clinexec.com.